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Support and Service

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IQChinese has the best teaching support team and software developing engineer. We will support you to adopt the unique method and software to teach Chinese easy, enjoyable and effective.
dot Frequently Asked Questions

hideSoftware: Reader

(1) " Only a user with Administrator privileges can run this Registration Current user does not have the privilege".

Solution:
We assume your computer operating system is either Vista/ windows 7, please follow steps below to complete the registration.
Right click on the “Reader shortcut icon”  Choose “Run as Administrator”  Enter “Name, Product Key and Email”  Click “Register Now”
For Windows 7 User, due to the security issue, every time when you want to activate IQChinese Reader, please right click on “Reader shortcut icon” and Choose “Run as administrator” in order for the functions to work properly.

(2) I am 100% connected to the Internet; however, I went to the offline registration. What should I do?

Solution:
Due to the unstable internet/ server, it is possible to show the offline. We suggest you click the “Back to Previous Page” button and wait for few seconds, then click “Register Now” button again. If the registration did not pass, please try the same steps few more times and it should be able to work. Or simply just follow the offline registration steps to complete the installation.

hideSoftware: Quiz

(1) " Only a user with Administrator privileges can run this Registration Current user does not have the privilege".

Solution:
We assume your computer operating system is either Vista/ windows 7, please follow steps below to complete the registration.
Right click on the “Quiz shortcut icon”  Choose “Run as Administrator”  Enter “Name, Product Key and Email”  Click “Register Now”

(2) I am 100% connected to the Internet; however, I am still getting this error message and go to offline registration.

Solution:
Due to the unstable internet/ server, it is possible to show the offline. We suggest you click the “Back to Previous Page” button and wait for few seconds, then click “Register Now” button again. If the registration did not pass, please try the same steps few more times and it should be able to work. Or simply just follow the offline registration steps to complete the installation.

hideSoftware: Run

(1) " Only a user with Administrator privileges can run this Registration Current user does not have the privilege".

Solution:
We assume your computer operating system is either Vista or Windows 7, please download the “Run Installation Guide” and follow the steps to complete the registration.

(2) I am 100% connected to the Internet; however, I am still getting this error message and go to offline registration.

Solution:
Due to the unstable internet/ server, it is possible to show the offline. We suggest you to follow the steps by downloading the “Run Installation Guide” to solve the registration issue.

(3) I could not enter the Chinese characters onto the notepad/ word file/ excel file.

Solution:
IQChinese Run only compatible under Windows 2000, 2003, Vista, 7 with 32 bit application. If your application is 64 bit, I am afraid Run is not compatible.

(4) How to start typing?

hideWhen I enter the lesson, it will shut down the program. What should I do?

(1) During the installation, it shows this error message. It seems I have completed the installation, but when I click in one of the lesson, it shows blank screen.

Solution:

  • Please go to “C:\Program Files\IQChinese\IQChineseCourseware/IQChineseGo100/Go200…”
  • Double click the folder
  • Open both “Simplified and Traditional folder”
  • Provide us what is missing in the both folder

(2) I have downloaded and installed the Go courseware (Pinyin/Go100…Go800) successfully. However, when I enter the lesson, it will shut down the program. What should I do?

Solution:
Regarding to the problem, it might be the antivirus software trying to protect your computer by the program called “SWFPT”. To solve the problem, follow the steps below:

Step1: We recommend to turn off the Antivirus Software for short period before begin the steps.
Step2: Click on the link to download the SWFPT program and save it on your desktop.
Step3: Extract it by clicking “Install” and do not change the “Destination folder”. If the antivirus prevent you to install SWFPT program, please click “OK” to allow.

Step4: When the program is done, it will close automatically. Make sure you are able to see the “little orange icon” on the right bottom side on your desktop.

Step5: If you are able to see the orange icon, please activate the GoX00 to make sure the program works.

If you could not see the orange icon or Go product does not work still, please contact our representative at iqservice@iqchinese.com and describe the problem.

hideHow do you install IQChinese Run, Quiz or Reader? If system is suitable for software.

IQChinese Run/ Quiz/ Reader is compatible under Windows Operating System with 32 bits only. For installation question, please download the installation guide and follow the steps. Should there be any problem during the installation, please contact us at iqservice@iqchinese.com.

For Run: if you purchased physical CD, click here to download. (Run Installation Guide_CD Version)
For Run: if you purchased download version, click here to download. (Run Installation Guide_Download Version)

For Quiz: if you purchased physical CD, click here to download. (Quiz Installation Guide_CD Version)
For Quiz: if you purchased download version, click here to download. (Quiz Installation Guide_Download Version)

For Reader: if you purchased physical CD, click here to download. (Reader Installation Guide_CD Version)
For Reader: if you purchased download version, click here to download. (Reader Installation Guide_Download Version)

hideWhere can you download the free trial?

Visit http://www.iqchinese.com/?post_type=info&p=3056 and choose the product(s) that interests you.